"The Customer Service Blueprint for Churches"
We think friendliness equates to hospitality and that’s not always the case. You can be friendly and not hospitable. You can speak and shake someone’s hand and not be hospitable.
Just as in any business, your success begins with your people and the hospitality or customer service they deliver.
Chapter 1: WOW! Your Guests
Chapter 2: The ‘WHO’ of WOW! Your Guests
Chapter 3: The ‘WHERE’ of WOW!’ Your Guests
Chapter 4: WOW! Creativity and Visitor Care
Chapter 5: How to Put Together Your FIRST IMPRESSION Team*
Chapter 6: WOW! Beyond the Four Walls
Chapter 7: Building a Culture of WOW! Your Guests
Chapter 8: Church Safety and Crisis Management
-Also includes 9 pages of valuable survey's, strategies and developmental tools in the Appendix.
*Specific instructions and creative ideas for the following First Impression Teams:
- Parking Lot, Greeters & Ushers
- Admin/Receptionist & Security
- Marketing, Events, Culinary & Media and more!
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More than 1000 Copies Sold in less than 6 months!
Bishop Paul S. Morton
This book is a must read for churches. If your church wants to operate in excellence and use creative strategies to do it, this is the go to book. I'm so proud of my spiritual daughter Robin Ware.
Bishop Joseph W. Walker, III
Robin, you were beyond incredible! This book is the BLUEPRINT FOR CUSTOMER SERVICE. Every church needs what you have to share. We will never be the same. Thank You!