"The Customer Service Blue Print for Churches"

Want visitors to return? The strategy relies in the customer service your entire leadership team provides.  

Listen, it's no secret. With more than 65% of US churches on the decline, it's paramount that the way we do church change.

Just as in any business, your success begins with your people and the hospitality or customer service they deliver. That's why I'm excited to share my new book - WOW! Your Guests: Winning Hospitality Strategies to Change the Culture of Your Church. 

Inside you'll find, innovative strategies for each of your first impression teams including:

  • Parking Lot, Greeters & Ushers
  • Admin/Receptionist & Security
  • Marketing, Events, Culinary & Media and more!

Order a copy for each of your team members!


Book Order Options 

- click on the box below to order

More than 1000 Copies Sold in less than 6 months!


Bishop Paul S. Morton

This book is a must read for churches. If your church wants to operate in excellence and use creative strategies to do it, this is the go to book. I'm so proud of my spiritual daughter Robin Ware.

Bishop Joseph W. Walker, III

Robin, you were beyond incredible! This book is the BLUEPRINT FOR CUSTOMER SERVICE. Every church needs what you have to share. We will never be the same. Thank You!