"The Customer Service Blueprint for Churches"

We think friendliness equates to hospitality and that’s not always the case. You can be friendly and not hospitable. You can speak and shake someone’s hand and not be hospitable.

Just as in any business, your success begins with your people and the hospitality or customer service they deliver.

Chapters include:

Chapter 1: WOW! Your Guests

Chapter 2: The ‘WHO’ of WOW! Your Guests

Chapter 3: The ‘WHERE’ of WOW!’ Your Guests

Chapter 4: WOW! Creativity and Visitor Care

Chapter 5: How to Put Together Your FIRST IMPRESSION Team*

Chapter 6: WOW! Beyond the Four Walls

Chapter 7: Building a Culture of WOW! Your Guests

Chapter 8: Church Safety and Crisis Management

-Also includes 9 pages of valuable survey's, strategies and developmental tools in the Appendix. 

*Specific instructions and creative ideas for the following First Impression Teams: 

  • Parking Lot, Greeters & Ushers
  • Admin/Receptionist & Security
  • Marketing, Events, Culinary & Media and more!

Buy 10 or more and save! Call our office at 678.948.5383.  


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More than 1000 Copies Sold in less than 6 months!


Bishop Paul S. Morton

This book is a must read for churches. If your church wants to operate in excellence and use creative strategies to do it, this is the go to book. I'm so proud of my spiritual daughter Robin Ware.

Bishop Joseph W. Walker, III

Robin, you were beyond incredible! This book is the BLUEPRINT FOR CUSTOMER SERVICE. Every church needs what you have to share. We will never be the same. Thank You!