My new book walks you and your team through the foundation of why hospitality is important, what the bible says about it and then of course, the blue print your team can begin to immediately follow to blow the minds of your visitors, guests and members alike! 

With over 100 pages of content this book is the go-to manual for providing outstanding customer service.

We think friendliness equates to hospitality and that’s not always the case. You can be friendly and not hospitable. You can speak and shake someone’s hand and not be hospitable. 

Just as in any business, your success begins with your people and the hospitality or customer service they deliver.

Chapters include:

Chapter 1: WOW! Your Guests

Chapter 2: The ‘WHO’ of WOW! Your Guests

Chapter 3: The ‘WHERE’ of WOW!’ Your Guests

Chapter 4: WOW! Creativity and Visitor Care

Chapter 5: How to Put Together Your FIRST IMPRESSION Team*

Chapter 6: WOW! Beyond the Four Walls

Chapter 7: Building a Culture of WOW! Your Guests

Chapter 8: Church Safety and Crisis Management

-Also includes 9 pages of valuable survey's, strategies and developmental tools in the Appendix. 

*Specific instructions and creative ideas for the following First Impression Teams: 

• Parking Lot, Greeters & Ushers
• Admin/Receptionist & Security
• Marketing, Events, Culinary & Media and more!

Buy 10 or more and save! Call our office at 678.948.5383.  

BOOK ROBIN TO SPEAK at your next leadership session or conference or check out the services we provide churches listed below:

Leadership development is key to the growth of your ministry. Invite Robin to share one of her signature trainings: 

• Radical Hospitality (Customer Service Training) 
• Building a 5 Star Church (Marketing & Social Media strategies)
• Are You the Right Help & Mastering OPP (Other People's Personalities)