Most churches expect visitors but they don’t plan for them.
Expecting visitors means you want people to show up. Planning for them means you have a full detailed experience in place for them when they do.
Most people love their church and accept it for what it is but visitors won’t. Visitors will begin making an impression of the ministry within the first 10 minutes of their visit and decide if they want to return or not before they hear a song or the message.
Here are 5 things you can do to create an experience for your first time visitors:
1. Stress the importance of great hospitality to all of your volunteers. Train them to think and respond like greeters regardless of where they are serving. Everyone should be kind, helpful and ‘scripted’.
2. Use a script. Create a welcome script that embodies the heartbeat of your ministry. Require all servant leaders to not only learn it but to own it.
3. Focus on first impressions starting with your website and then your parking lot.
4. Measure! What gets measured is what gets done. Require all ministry teams to use a checklist for reminders and to document all processes were adhered to.
5. Teach less and demonstrate more. Require senior leaders to do more than teach. They need to get on the front lines as often as possible and demonstrate what’s expected.
Want to learn more? Be sure to follow me online for a big announcement for 2019! Also, check out my Radical Hospitality Workshop and schedule one at your church.